Peter is a Microsoft Dynamics CRM professional who fully understands the product and how to implement it in a wide range of vertical industries. I have worked with Peter on more than one engagement and they have all been a pleasure. Peter is a team player with an "easy to get on with" attitude.

David Montgomery. ATEX

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Microsoft Dynamics CRM training courses: Diagnostics

We see diagnostics as being the pre-project preparation for the project team on the suppliers side and the client side. In diagnostics, we would expect to identify the critical pain points and an overview of how CRM might begin to resolve these and provide business benefits. We would recommend an in-depth solution overview of Microsoft Dynamics CRM, high level demonstrations to key stakeholders and finally detailed training on CRM to the team members of the client.

Diagnostics

  • Introduction to Microsoft Dynamics CRM

    Course code: CRMKINTRO001
    Classroom course
    E-learning course
    One-to-one course

    This one-day instructor-led course provides an introduction to Microsoft Dynamics CRM. The course focuses on the user interface and working with the application and provides a foundation for other Microsoft Dynamics CRM courses. The course describes Microsoft Dynamics CRM concepts, the Web interface, the Microsoft Dynamics CRM for Outlook interface, searching, and reporting. For the public format of this class we assume CRM latest - we can however run this course for most versions of CRM.