Peter has an extensive knowledge of the Microsoft CRM Solution and when I worked with him he managed not only to manage a complex project but deliver key functionality to the end customer
Microsoft Dynamics CRM training courses: Diagnostics
We see diagnostics as being the pre-project preparation for the project team on the suppliers side and the client side. In diagnostics, we would expect to identify the critical pain points and an overview of how CRM might begin to resolve these and provide business benefits. We would recommend an in-depth solution overview of Microsoft Dynamics CRM, high level demonstrations to key stakeholders and finally detailed training on CRM to the team members of the client.
Course code: CRMKINTRO001Classroom courseE-learning courseOne-to-one course
This one-day instructor-led course provides an introduction to Microsoft Dynamics CRM. The course focuses on the user interface and working with the application and provides a foundation for other Microsoft Dynamics CRM courses. The course describes Microsoft Dynamics CRM concepts, the Web interface, the Microsoft Dynamics CRM for Outlook interface, searching, and reporting. For the public format of this class we assume CRM latest - we can however run this course for most versions of CRM.