The most inspiring project manager I have ever worked with, Peter challenges you to get on with your task but has no fear to get down and dirty to deliver what is required. His support in meeting tough challenges is unparalleled. Peter is a rock you can rely on. Peter is a man you can count on.

Edwin Senjobe, Evolve Mobility

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Microsoft Dynamics CRM training courses: Diagnostics

We see diagnostics as being the pre-project preparation for the project team on the suppliers side and the client side. In diagnostics, we would expect to identify the critical pain points and an overview of how CRM might begin to resolve these and provide business benefits. We would recommend an in-depth solution overview of Microsoft Dynamics CRM, high level demonstrations to key stakeholders and finally detailed training on CRM to the team members of the client.

Diagnostics

  • Delivering Microsoft Dynamics Solutions with Sure Step 2012

    Course code: 80450
    Classroom course
    E-learning course
    One-to-one course

    The two day course is an advanced training workshop that focuses on the Project Management area of Microsoft Dynamics Sure Step. Students assume the role of a Project Manager as they complete a case study involving the implementation of one of the Microsoft Dynamics products at Tailspin Toys, a fictitious customer account. This course supports both Microsoft Dynamics ERP and CRM product lines.

  • Introduction to Microsoft Dynamics CRM

    Course code: CRMKINTRO001
    Classroom course
    E-learning course
    One-to-one course

    This one-day instructor-led course provides an introduction to Microsoft Dynamics CRM. The course focuses on the user interface and working with the application and provides a foundation for other Microsoft Dynamics CRM courses. The course describes Microsoft Dynamics CRM concepts, the Web interface, the Microsoft Dynamics CRM for Outlook interface, searching, and reporting. For the public format of this class we assume CRM latest - we can however run this course for most versions of CRM.