CRMKnowledge provided core user training to our marketing and sales team as well as bespoke consultancy on best practice for Dynamics CRM online and ClickDimensions to the CRM adoption project team as it was being on-boarded to the business. We found their extensive knowledge of the system and it’s real world use invaluable in the decision making process during the project.

Charles Creswell. Head of Information Systems, ACT

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Microsoft Dynamics CRM training courses: Dynamics CRM and Customer Service

Dynamics CRM provides a compelling and powerful set of functionality for operations teams concerned about providing a high quality customer services function. With the contact and account model at the heart, CRM delivers a set of service functionality that goes all the way from basic case management all the way through to customer service scheduling. There is a lot to learn here but a wide range of functionality that is set to be further extended in CRM 2013 onwards.

Dynamics CRM and Customer Service