Peter is a top dynamics professional who has an excellent knowledge of the dynamics product range. Peter is a first class trainer and fully qualified Microsoft Certified Trainer (MCT). What makes Peter such a first class professional is his ability to put people at ease and quickly build relationships. I would thoroughly recommend both Peter and CRM Knowledge to any of my clients.

Joel Abbott

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Microsoft Dynamics CRM training courses: Dynamics CRM and Customer Service

Dynamics CRM provides a compelling and powerful set of functionality for operations teams concerned about providing a high quality customer services function. With the contact and account model at the heart, CRM delivers a set of service functionality that goes all the way from basic case management all the way through to customer service scheduling. There is a lot to learn here but a wide range of functionality that is set to be further extended in CRM 2013 onwards.

Dynamics CRM and Customer Service