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Microsoft Dynamics CRM training courses: Dynamics 365 / CRM and Marketing
Often one of the areas of Dynamics 365/CRM not getting too much attention is the Marketing component. However, once marketeers understand the power that is available in an out of the box configuration they will be eager to get going. These courses help the Dynamics 365 / CRM and Marketing team understand the process flow of Campaigns, Responses, Leads, Contacts, Opportunities and Orders and how to pull all the data together in effective reports.
Dynamics 365 / CRM and Marketing
Course code: CRMK365MKTClassroom courseOne-to-one course
This two-day hands on course is ideal for Functional Consultants, Marketing Professionals and anyone interested in understanding the newly released Microsoft technology that bridges the gap between Marketing and Sales. Attendees should have a working knowledge of Microsoft Dynamics 365 Customer Engagement and Office 365
Course code: SOCMEDCRM001E-learning course
This course introduces the delegate to the concepts around Social CRM before demonstrating how to implement it within a Microsoft Dynamics CRM framework . Emphasis is placed on understanding what Social CRM actually means and the background to it. Specifically, it covers elements of social media training in order to then be able to apply the knowledge to a strategy around using social media data within CRM Target audience: Marketing, Sales and Admin users. Delegates should be proficient in using Microsoft Dynamics CRM. Configuration experience is helpful, but not essential.