Peter was a pioneer in the Client Issue Management project based on MS Dynamics that we initiated mid 2008. He has progressed from the role of the lead IT Consultant leading a team of about 4-6 from Fujitsu Services to eventually taking on the overall Project Management of the project. The project is one of the most successful projects at the Bank which reached a user base of 3000 users in just over a year. He had liaised with both the IT technologists at the Bank from different areas as well as the varied user groups. A truly consummate professional.

Director. Barclays Capital

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Microsoft Dynamics CRM training courses: Dynamics 365 / CRM and Customer Service

Dynamics 365 / CRM provides a compelling and powerful set of functionality for operations teams concerned about providing a high quality customer services function. With the contact and account model at the heart, Dynamics 365 / CRM delivers a set of service functionality that goes all the way from basic case management all the way through to customer service scheduling. There is a lot to learn here but a wide range of functionality that is set to be further extended in Dynamics 365 / CRM 2013 onwards.

Dynamics CRM and Customer Service