Peter is a top dynamics professional who has an excellent knowledge of the dynamics product range. Peter is a first class trainer and fully qualified Microsoft Certified Trainer (MCT). What makes Peter such a first class professional is his ability to put people at ease and quickly build relationships. I would thoroughly recommend both Peter and CRM Knowledge to any of my clients.

Joel Abbott

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It’s time for a new approach to Microsoft Dynamics 365 / CRM training

We took a hard look at what organisations really need to acquire Microsoft Dynamics 365 /CRM skills in the best way – and decided that a new approach was needed.

Sometimes, you just accept the way that things are done. Say, when you need to learn something – you buy a book, go on a course or learn online. Fair enough, these work – but for complex products like Microsoft Dynamics 365 / CRM, they don’t go far enough. We decided that we could do better; that organisations want something more.

A new approach to Microsoft Dynamics 365 / CRM training

Our approach doesn’t just answer the question “which Dynamics 365 / CRM courses do people need?” It answers a broader, real-world question: “what’s the best time, place and method to learn Dynamics 365 / CRM?” Undeniably, part of the answer is via a training course. But its only part of the answer.

People need to learn in different ways. They need to learn some topics up-front and some topics as they go. They may hit unforeseen issues, or specification changes, which mean that their knowledge has a gap. They may need detailed help that’s based on CRM functionality or workflow issues that are unique to the project on which they’re working. They may need some quick advice or a helping hand.

So, training courses may be a great start – but they can’t always give you everything you need. That’s why we provide a far more comprehensive set of services, so you can acquire the Microsoft Dynamics 365 / CRM skills and knowledge you need, when you need it.

A unique pedigree

OK, so who are we? Microsoft Dynamics 365 / CRM trainers or Microsoft Dynamics 365 / CRM specialists? We’re both. We have a long and successful history of delivering many kinds of training programmes (mostly technology, but not always) and have been working directly with Microsoft Dynamics 365 / CRM since it was first launched (by which we mean actually designing, implementing and managing solutions within a commercial environment).

We’re more than just Dynamics 365 / CRM trainers. We’re more than just Dynamics 365 / CRM specialists. We're both. We’ve worked at the sharp end and we’ve also passed on those skills. This gives us a unique perspective based on an enviable range of experience.