Zero2Ten and our client found working with Peter and CRMKnowledge to be a mutually beneficial experience. The professional and structured approach to developing and delivering training programmes combined with the close liaison with senior stakeholders in the business led to reduced support time and more effective use of CRM.

Adam Spurr, Zero2Ten

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Microsoft Dynamics CRM training courses: Deploying Microsoft Dynamics 365 / CRM

The deployment phase of a Microsoft Dynamics 365 / CRM project takes the signed off solution from development and builds out the technology infrastructure whether that be on-premise or cloud-based. Essential skills at this stage will include, Dynamics 365 / CRM online configuration, email integration configuration, client deployment, server build and configuration and workflow configuration. For larger projects attention should also be paid to a communications plan that ensures users understand any cut-over tasks and the timescale to go-live.


  • new Dynamics 365 Online deployment

    Course code: CRMKD365DPLY
    Classroom course

    In this hands on unique one-day course CRMKnowledge will get you up to speed on all the key decisions and configurations on Microsoft Dynamics 365 Customer Engagement. This course is specifically designed for System Administrators and Technical Consultants. No previous knowledge of Microsoft Dynamics 365 or CRM is assumed but experience with Office 365 would be valuable.