The training programmes were deployed effectively both in formal classroom settings and remotely using web conferencing tools. Peter has helped solidify the client’s use of CRM and shown where they can extend their solution and obtain maximum business value.

Adam Spurr, Zero2Ten

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Microsoft Dynamics Online Deployment

Course code
Available as
Classroom course POA Enquire

Classroom course dates · 1 day prices exclude VAT

We currently don't have any dates scheduled for this course. If you are interested in attending this course, please enquire and we can add you to the course waiting list or get in touch to arrange a suitable date.

Most of our courses are available on a one-company basis and can usually be customised to your specific needs. Please contact us for more information.

Course overview

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In this hands on unique one-day course CRMKnowledge will get you up to speed on all the key decisions and configurations on Microsoft Dynamics 365 Customer Engagement. This course is specifically designed for System Administrators and Technical Consultants. No previous knowledge of Microsoft Dynamics 365 or CRM is assumed but experience with Office 365 would be valuable.

Course Objectives

On successful conclusion of this course attendees should be able to:

  • Understand the scope of technology covered by Dynamics 365
  • Understand the licencing model for Microsoft Dynamics 365 Customer Engagement
  • Understand the authentication models available for Microsoft Dynamics 365 CE
  • Understand the Office 365 administrator roles and how best to use
  • Plan an implementation model
  • Configure a trial instance of Microsoft Dynamics 365 CE
  • Understand the modules available within Microsoft Dynamics 365 CE
  • Licence and provide access to users
  • Access and manage a Dynamics 365 instance
  • Manage sandbox and production instances of Dynamics 365
  • Understand the key Office 365 integrations and configure Sharepoint and Exchange online
  • Understand email integration with Outlook
  • Understand options for Mobile access
  • Understand options for Microsoft and Third Party applications
  • Understand the update / upgrade policy of Microsoft