The training programmes were deployed effectively both in formal classroom settings and remotely using web conferencing tools. Peter has helped solidify the client’s use of CRM and shown where they can extend their solution and obtain maximum business value.

Adam Spurr, Zero2Ten

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Microsoft Dynamics CRM training courses: Diagnostics

We see diagnostics as being the pre-project preparation for the project team on the suppliers side and the client side. In diagnostics, we would expect to identify the critical pain points and an overview of how CRM might begin to resolve these and provide business benefits. We would recommend an in-depth solution overview of Microsoft Dynamics 365 / CRM, high level demonstrations to key stakeholders and finally detailed training on CRM to the team members of the client.

Diagnostics

  • Introduction to Microsoft Dynamics CRM

    Course code: CRMKINTRO001
    Classroom course
    E-learning course
    One-to-one course

    This one-day instructor-led course provides an introduction to Microsoft Dynamics 365 / CRM. The course focuses on the user interface and working with the application and provides a foundation for other Microsoft Dynamics 365 / CRM courses. The course describes Microsoft Dynamics 365 / CRM concepts, the Web interface, the Microsoft Dynamics 365 / CRM for Outlook interface, searching, and reporting. For the public format of this class we assume CRM latest - we can however run this course for most versions of CRM.