Peter is highly experienced with the CRM platform but crucially, blends in his many years of commercial, consulting and training experience to target the specific skills that our client required to enhance their CRM experience.

Adam Spurr, Zero2Ten

Share this page

Microsoft Dynamics CRM training courses: Dynamics 365 / CRM and Customer Service

Dynamics 365 / CRM provides a compelling and powerful set of functionality for operations teams concerned about providing a high quality customer services function. With the contact and account model at the heart, Dynamics 365 / CRM delivers a set of service functionality that goes all the way from basic case management all the way through to customer service scheduling. There is a lot to learn here but a wide range of functionality that is set to be further extended in Dynamics 365 / CRM 2013 onwards.

Dynamics 365 / CRM and Customer Service