Peter did a great job for me with Dynamics CRM configuration and demonstration for a very successful proof-of-concept. He is calm, detailed and very knowledgeable.

Simon Shearston. Microsoft.

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Microsoft Dynamics CRM training courses: Dynamics 365 / CRM and Customer Service

Dynamics 365 / CRM provides a compelling and powerful set of functionality for operations teams concerned about providing a high quality customer services function. With the contact and account model at the heart, Dynamics 365 / CRM delivers a set of service functionality that goes all the way from basic case management all the way through to customer service scheduling. There is a lot to learn here but a wide range of functionality that is set to be further extended in Dynamics 365 / CRM 2013 onwards.

Dynamics 365 / CRM and Customer Service