Peter is a Microsoft Dynamics CRM professional who fully understands the product and how to implement it in a wide range of vertical industries. I have worked with Peter on more than one engagement and they have all been a pleasure. Peter is a team player with an "easy to get on with" attitude.

David Montgomery. ATEX

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Microsoft Dynamics CRM training courses: Dynamics 365 / CRM and Customer Service

Dynamics 365 / CRM provides a compelling and powerful set of functionality for operations teams concerned about providing a high quality customer services function. With the contact and account model at the heart, Dynamics 365 / CRM delivers a set of service functionality that goes all the way from basic case management all the way through to customer service scheduling. There is a lot to learn here but a wide range of functionality that is set to be further extended in Dynamics 365 / CRM 2013 onwards.

Dynamics 365 / CRM and Customer Service