CRMKnowledge provided core user training to our marketing and sales team as well as bespoke consultancy on best practice for Dynamics CRM online and ClickDimensions to the CRM adoption project team as it was being on-boarded to the business. We found their extensive knowledge of the system and it’s real world use invaluable in the decision making process during the project.

Charles Creswell. Head of Information Systems, ACT

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Dynamic 365 / CRM skills alignment to projects

It’s this simple: successful Dynamics 365 / CRM projects depend on having the right skills in place. But how can you be sure you have?

Perhaps the best way to ensure that your organisation has exactly the right skills needed to complete upcoming projects effectively is via third-party assessment.

A more complete approach

Because we’re Dynamics 365 / CRM specialists, we take a more in-depth approach to skills assessment – not starting with the people, or the projects, but with the business goals themselves. Then – as you’d expect – we go on to assess the skills needs of the upcoming projects and the ability of your team to deliver those projects against the business goals.

It’s a complete 360-degree assessment of your needs. Why? We’re not just experienced at delivering Dynamics 365 / CRM skills, we’ve been at the sharp end of many a vital Dynamics 365 / CRM project. The benefit of our service is efficiency – getting where you need to be quickly and with fewer stalls or mishaps. You exploit our experience.

Putting in place the missing pieces

We can also help you to put in place the missing pieces, including:

  • recruiting new team members.
  • cross-training team members to be able to fill in for others during holiday and unplanned absences.
  • upskilling team members into more responsible roles.
  • moving team members to roles where they can deliver more value.
  • planning training to resolve skills gaps.

Our goal is the same as yours – to get you to the end of projects successfully, on time and within budget: by ensuring that you have the skills in place to make this happen.