CRMKnowledge provided core user training to our marketing and sales team as well as bespoke consultancy on best practice for Dynamics CRM online and ClickDimensions to the CRM adoption project team as it was being on-boarded to the business. We found their extensive knowledge of the system and it’s real world use invaluable in the decision making process during the project.

Charles Creswell. Head of Information Systems, ACT

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Joel is an experienced Microsoft Dynamics 365 / CRM consultant with excellent training credentials and a flair for public speaking.


Joel Abbott has been working with Microsoft Dynamics 365 / CRM for almost 5 years. In this time Joel has worked with a wide variety of clients (from animal charities to multi-national fuel companies!) and is skilled in both the consultancy and development disciplines of Microsoft Dynamics 365 / CRM. As a Microsoft Certified Trainer, Joel has also produced tailored training programs that are tailored to client need and ability. “What I love about Microsoft Dynamics 365 / CRM” says Joel, “Is the way that it can be used as a platform for any business, local or global, to grow and become more efficient”