CRMKnowledge provided core user training to our marketing and sales team as well as bespoke consultancy on best practice for Dynamics CRM online and ClickDimensions to the CRM adoption project team as it was being on-boarded to the business. We found their extensive knowledge of the system and it’s real world use invaluable in the decision making process during the project.

Charles Creswell. Head of Information Systems, ACT

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Microsoft Dynamics CRM training courses: Development

Thoughts and musings on the building out of CRM / XRM solutions using Microsoft Dynamics CRM.

  • Common Pitfalls of CRM projects

    Like most projects, Microsoft Dynamics CRM projects don’t fail for especially complex reasons, or for new reasons. The most often fail for simple, avoidable reasons. Here’s our top six.

  • An overview of Sure Step Methodology

    Microsoft provides Sure Step methodology to certified Microsoft Dynamics partners in order to provide a complete and scalable model for implementing Microsoft Dynamics technology projects. It is based on best practice and offers a series of tools and components that partners may choose to use within Microsoft Dynamics projects.